TERMS OF SERVICE
Effective Date: April 24, 2026
Business Name: Avian & Exotic Urgent Care (“Avian & Exotic Urgent Care,” “we,” “us,” “our”)
Website: exoticurgentcare.com
Service Area: San Leandro, CA and surrounding areas
By accessing or using our website, contacting us, submitting a form, requesting an appointment, or using any related services (collectively, the “Services”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Services.
1) Who we are
Avian & Exotic Urgent Care provides veterinary services for exotic pets through a mobile clinic and related communications channels (phone, text, email, and website forms). Availability varies and capacity may be limited.
2) Important emergency and medical disclaimer
Website information is not veterinary advice. Content on our website, social media, emails, or texts is for general informational purposes only and is not a substitute for professional veterinary diagnosis or treatment.
No online veterinarian-client-patient relationship (VCPR). Contacting us, submitting a form, or receiving general guidance does not create a veterinarian-client-patient relationship. A VCPR is established only after a veterinarian evaluates your pet as required by applicable law.
If your pet is experiencing a life-threatening emergency, call immediately. Do not rely on email or web forms for urgent needs. If we are unavailable or at capacity, seek the nearest appropriate emergency veterinary facility.
3) Eligibility and responsible use
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services. You agree to:
Provide accurate and complete information about you and your pet
Use the Services lawfully and respectfully
Not attempt to disrupt or compromise the website or related systems
Not submit false, misleading, or harmful information
4) Appointment requests, availability, and capacity
Submitting a request does not guarantee an appointment. We may decline or reschedule requests based on:
Medical urgency and triage considerations
Staffing and hours of operation
Equipment limitations
Hospitalization capacity
Safety or legal constraints
We may ask you for additional details (species, symptoms, duration, location, prior care) to determine the safest next step.
5) Triage and communications
We may provide general triage guidance based on the information you provide, but we cannot diagnose without an exam. You agree that:
You are responsible for monitoring your pet and seeking immediate care when needed
You will disclose relevant medical history, current medications, and prior diagnostics when requested
6) Fees, estimates, deposits, and payment
Fees vary by case. Any prices displayed are typical ranges and not a quote.
Estimates. When feasible, we provide an estimate before major steps. However, exotic cases can evolve quickly and may require additional diagnostics or treatment.
Payment due. Unless otherwise agreed in writing, payment is due at the time services are provided. We may pause or decline non-emergency services for unpaid balances.
Failed/chargeback payments. If a payment fails or is disputed/charged back, you are responsible for the amount owed plus any applicable administrative and third-party fees allowed by law.
7) Clinic logistics and safety
For everyone’s safety:
You agree to follow any instructions related handling your pet and safety protocols.
Pets must be appropriately contained (carrier, leash, secure enclosure as applicable)
8) Owner responsibilities
You represent that you are the lawful owner or authorized agent for the pet. You agree to:
Provide informed consent for care
Disclose known bite history or behavior risks
Follow discharge instructions and medication directions
Seek follow-up care as recommended
9) Follow-up and coordination with your regular veterinarian
We may request or share records with your primary veterinarian or referral facilities unless you inform us not to.
10) Text messages, calls, and email communications
By submitting your phone number or email, you consent to receiving communications from us related to:
Scheduling and appointment coordination
Triage follow-up and care instructions
Billing and receipts
Service updates
SMS/Texts: Message and data rates may apply. You can opt out of non-essential texts by replying STOP (or by contacting us), but opting out may limit our ability to coordinate care efficiently.
11) Intellectual property
All website content (text, graphics, logos, icons, photos, videos, and design) is owned by Avian & Exotic Urgent Care or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works without written permission.
12) User content and submissions
If you submit content (messages, photos, videos, reviews, testimonials, or other materials), you:
Represent you have the rights to submit it
Grant us a non-exclusive, worldwide, royalty-free license to use it for providing services, responding to you, and for with your approval for use in marketing
Understand we may remove content at our discretion
13) Third-party links and tools
Our website may include links to third-party sites (maps, booking tools, payment processors, review platforms). We do not control and are not responsible for third-party content, policies, or practices.
14) Disclaimers
To the maximum extent permitted by law:
The Services are provided “as is” and “as available”
We do not guarantee uninterrupted or error-free website operation
We do not guarantee outcomes of medical care, as results vary by patient and condition
15) Limitation of liability
To the maximum extent permitted by law, Avian & Exotic Urgent Care and its owners, contractors, and affiliates will not be liable for indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Services.
If liability is found, our total liability for any claim will not exceed the amounts paid by you to Avian & Exotic Urgent Care for the specific Services giving rise to the claim in the 3 months preceding the event (or $100, whichever is greater), unless a different limit is required by law.
16) Indemnification
You agree to indemnify and hold harmless Exotic Urgent Care from claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from:
Your misuse of the Services
Your breach of these Terms
Your violation of applicable laws
Disputes related to your pet were caused by inaccurate or withheld information you provided
17) Privacy
Your use of the Services is also subject to our Privacy Policy.
If there is a conflict between these Terms and the Privacy Policy regarding personal information, the Privacy Policy controls.
18) Changes to these Terms
We may update these Terms from time to time. The “Effective Date” will change when updates are posted. Continued use of the Services after changes means you accept the updated Terms.
19) Governing law and venue
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Alameda County, California unless an alternative dispute resolution section is added below.
Avian & Exotic Urgent Care reserves the right to choose if a dispute will go through arbitration or mediation first.
20) Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
21) Contact
Avian & Exotic Urgent Care
Phone: 510-455-3960
Email: info@exoticurgentcare.com
Mailing Address: 14701 Oleander Street; San Leandro, CA 94578
TERMS OF SERVICE
Effective Date: April 24, 2026
Business Name: Avian & Exotic Urgent Care (“Avian & Exotic Urgent Care,” “we,” “us,” “our”)
Website: exoticurgentcare.com
Service Area: San Leandro, CA and surrounding areas
By accessing or using our website, contacting us, submitting a form, requesting an appointment, or using any related services (collectively, the “Services”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Services.
1) Who we are
Avian & Exotic Urgent Care provides veterinary services for exotic pets through a mobile clinic and related communications channels (phone, text, email, and website forms). Availability varies and capacity may be limited.
2) Important emergency and medical disclaimer
Website information is not veterinary advice. Content on our website, social media, emails, or texts is for general informational purposes only and is not a substitute for professional veterinary diagnosis or treatment.
No online veterinarian-client-patient relationship (VCPR). Contacting us, submitting a form, or receiving general guidance does not create a veterinarian-client-patient relationship. A VCPR is established only after a veterinarian evaluates your pet as required by applicable law.
If your pet is experiencing a life-threatening emergency, call immediately. Do not rely on email or web forms for urgent needs. If we are unavailable or at capacity, seek the nearest appropriate emergency veterinary facility.
3) Eligibility and responsible use
You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Services. You agree to:
Provide accurate and complete information about you and your pet
Use the Services lawfully and respectfully
Not attempt to disrupt or compromise the website or related systems
Not submit false, misleading, or harmful information
4) Appointment requests, availability, and capacity
Submitting a request does not guarantee an appointment. We may decline or reschedule requests based on:
Medical urgency and triage considerations
Staffing and hours of operation
Equipment limitations
Hospitalization capacity
Safety or legal constraints
We may ask you for additional details (species, symptoms, duration, location, prior care) to determine the safest next step.
5) Triage and communications
We may provide general triage guidance based on the information you provide, but we cannot diagnose without an exam. You agree that:
You are responsible for monitoring your pet and seeking immediate care when needed
You will disclose relevant medical history, current medications, and prior diagnostics when requested
6) Fees, estimates, deposits, and payment
Fees vary by case. Any prices displayed are typical ranges and not a quote.
Estimates. When feasible, we provide an estimate before major steps. However, exotic cases can evolve quickly and may require additional diagnostics or treatment.
Payment due. Unless otherwise agreed in writing, payment is due at the time services are provided. We may pause or decline non-emergency services for unpaid balances.
Failed/chargeback payments. If a payment fails or is disputed/charged back, you are responsible for the amount owed plus any applicable administrative and third-party fees allowed by law.
7) Clinic logistics and safety
For everyone’s safety:
You agree to follow any instructions related handling your pet and safety protocols.
Pets must be appropriately contained (carrier, leash, secure enclosure as applicable)
8) Owner responsibilities
You represent that you are the lawful owner or authorized agent for the pet. You agree to:
Provide informed consent for care
Disclose known bite history or behavior risks
Follow discharge instructions and medication directions
Seek follow-up care as recommended
9) Follow-up and coordination with your regular veterinarian
We may request or share records with your primary veterinarian or referral facilities unless you inform us not to.
10) Text messages, calls, and email communications
By submitting your phone number or email, you consent to receiving communications from us related to:
Scheduling and appointment coordination
Triage follow-up and care instructions
Billing and receipts
Service updates
SMS/Texts: Message and data rates may apply. You can opt out of non-essential texts by replying STOP (or by contacting us), but opting out may limit our ability to coordinate care efficiently.
11) Intellectual property
All website content (text, graphics, logos, icons, photos, videos, and design) is owned by Avian & Exotic Urgent Care or licensed to us and is protected by intellectual property laws. You may not copy, reproduce, modify, distribute, or create derivative works without written permission.
12) User content and submissions
If you submit content (messages, photos, videos, reviews, testimonials, or other materials), you:
Represent you have the rights to submit it
Grant us a non-exclusive, worldwide, royalty-free license to use it for providing services, responding to you, and for with your approval for use in marketing
Understand we may remove content at our discretion
13) Third-party links and tools
Our website may include links to third-party sites (maps, booking tools, payment processors, review platforms). We do not control and are not responsible for third-party content, policies, or practices.
14) Disclaimers
To the maximum extent permitted by law:
The Services are provided “as is” and “as available”
We do not guarantee uninterrupted or error-free website operation
We do not guarantee outcomes of medical care, as results vary by patient and condition
15) Limitation of liability
To the maximum extent permitted by law, Avian & Exotic Urgent Care and its owners, contractors, and affiliates will not be liable for indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of the Services.
If liability is found, our total liability for any claim will not exceed the amounts paid by you to Avian & Exotic Urgent Care for the specific Services giving rise to the claim in the 3 months preceding the event (or $100, whichever is greater), unless a different limit is required by law.
16) Indemnification
You agree to indemnify and hold harmless Exotic Urgent Care from claims, damages, losses, liabilities, and expenses (including reasonable attorneys’ fees) arising from:
Your misuse of the Services
Your breach of these Terms
Your violation of applicable laws
Disputes related to your pet were caused by inaccurate or withheld information you provided
17) Privacy
Your use of the Services is also subject to our Privacy Policy.
If there is a conflict between these Terms and the Privacy Policy regarding personal information, the Privacy Policy controls.
18) Changes to these Terms
We may update these Terms from time to time. The “Effective Date” will change when updates are posted. Continued use of the Services after changes means you accept the updated Terms.
19) Governing law and venue
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Alameda County, California unless an alternative dispute resolution section is added below.
Avian & Exotic Urgent Care reserves the right to choose if a dispute will go through arbitration or mediation first.
20) Severability
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.
21) Contact
Avian & Exotic Urgent Care
Phone: 510-455-3960
Email: info@exoticurgentcare.com
Mailing Address: 14701 Oleander Street; San Leandro, CA 94578