PRIVACY POLICY
Effective Date: July 5, 2026
Business Name: Avian & Exotic Urgent Care (“Avian & Exotic Urgent Care,” “we,” “us,” “our”)
Website: exoticurgentcare.com
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or use our services (collectively, the “Services”).
1) Information we collect
A. Information you provide to us
When you use our forms, call/text/email us, or request an appointment, you may provide:
Contact information: name, phone number, email address
Location information: city, general location, or meeting location for mobile services
Pet information: species, age, symptoms/concerns, medical history you choose to share, medications, prior veterinary records (if provided)
Scheduling details: preferred times, availability notes
Payment information (if applicable): if you pay online, payment details are processed by third-party payment providers (we typically receive confirmation and limited transaction details, not full card numbers)
Other communications: messages, photos/videos you send for context
B. Information collected automatically
When you visit our website, we (and service providers) may collect:
Device and browser info: IP address, device type, browser type, operating system
Usage data: pages viewed, time on site, clicks, referring/exit pages
Approximate location: based on IP (not precise GPS)
Cookies and similar technologies: for site functionality, analytics, and (if enabled) advertising
C. Information from third parties
We may receive information from:
Scheduling/CRM tools (e.g., appointment requests and contact history)
Payment processors (confirmation of payment and limited transaction details)
Review platforms (if you leave a public review)
Referring veterinarians/rescues (records or case details with appropriate permissions)
2) How we use your information
We use information to:
Respond to inquiries and provide customer support
Schedule, confirm, and coordinate appointments and mobile service logistics
Provide general triage guidance and communication related to your request (not a diagnosis without an exam)
Send service-related messages (appointment reminders, availability updates, receipts)
Improve our website, services, and user experience
Prevent fraud, spam, or misuse
Comply with legal obligations and enforce our Terms of Service
Marketing (optional): With your consent where required, we may send updates or promotions. You can opt out at any time (see “Your choices” below).
3) How we share your information
We do not sell your personal information to third parties. We do not share, rent, or trade your personal information with third parties for their own marketing purposes. We may share information only in the limited circumstances described below:
A. Service providers
We may share information with trusted vendors that help us operate, such as:
Website hosting and analytics providers
CRM/scheduling software
Email/SMS communication tools (platform providers, phone companies, and other vendors who assist in the delivery of text messages)
Payment processors (if applicable)
These providers are permitted to use information only to perform services for us and are contractually prohibited from using your information for their own purposes.
B. SMS opt-in and consent — special protections
We will not share or sell your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
C. Veterinary coordination (with permission when required)
With your permission (or as otherwise permitted by law), we may share relevant information with:
Your primary veterinarian
Referral hospitals/specialists
Rescues/referring clinics involved in your pet’s care
D. Legal and safety reasons
We may disclose information if we believe it is necessary to:
Comply with law, regulation, subpoena, or court order
Protect the safety, rights, or property of you, others, or Avian & Exotic Urgent Care
Investigate fraud, security, or technical issues
E. Business transfers
If we undergo a business transaction (e.g., sale, merger, reorganization), information may be transferred as part of that process. SMS opt-in data and consent will not be transferred for marketing purposes unrelated to the original campaign.
4) Cookies, Analytics, and Advertising
Cookies: Cookies are small files stored on your device. We use cookies to:
Keep the site working properly
Understand website performance
Remember preferences
You can control cookies through your browser settings. Some features may not work if cookies are disabled.
Analytics: We may use tools like Google Analytics (or similar) to understand traffic and improve the site. These tools may collect device/usage data and use cookies.
Advertising / tracking pixels (if enabled): If we run ads, we may use pixels (e.g. Meta/Facebook, Google) to measure performance. These tools may track visits and actions on our site. Where required, we will present cookie choices/consent. SMS opt-in and consent data is never shared with advertising platforms.
5) Text messages, Phone Calls, and Email
If you provide your phone number or email, you consent to receive messages related to:
Scheduling and appointment coordination
Service updates and follow-ups
Billing/receipts and administrative communication
SMS consent and opt-in information: We will not share or sell your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS: Message/data rates may apply. Message frequency varies. You can opt out of non-essential texts by replying STOP or contacting us. Reply HELP for help. Opting out may limit our ability to coordinate time-sensitive care efficiently.
6) Photos/Videos and Testimonials
If you send photos/videos of your pet:
We use them to understand the concern and communicate with you.
We will not use them for marketing without permission (unless you explicitly authorize it).
If you submit a testimonial/review directly to us, we may request permission before posting it publicly with your name/initials.
7) Data Retention
We keep personal information only as long as reasonably necessary for:
Scheduling and service coordination
Business records, accounting, and legal obligations
Resolving disputes and enforcing agreements
Retention periods vary depending on the type of information and context.
8) Security
We take reasonable measures to protect your information. However, no method of transmission or storage is 100% secure. Please avoid sending highly sensitive information through unsecured channels.
9) Your choices and rights
A. Access, correction, and deletion
You may request access to, correction of, or deletion of personal information we hold about you, subject to legal and operational limits.
B. Marketing opt-out
You can opt out of marketing emails by using the unsubscribe link (if present) or contacting us. You can opt out of non-essential SMS by replying STOP.
C. California privacy rights (CCPA/CPRA notice)
If you are a California resident, you may have rights to:
Know what personal information we collect and how we use it
Request deletion of personal information (with exceptions)
Correct inaccurate personal information
Opt out of “sale” or “sharing” of personal information for cross-context behavioral advertising (if applicable)
Not be discriminated against for exercising your rights
How to exercise rights: Contact us using the information in Section 12. We may verify your request by confirming details we already have on file.
Do Not Sell or Share: We do not sell personal information. If we use advertising pixels that could be considered “sharing” under California law, you may opt out by contacting us. SMS opt-in and consent data is never sold or shared under any circumstances.
10) Children’s Privacy
Our Services are not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps.
11) Third-party Links
Our website may link to third-party websites (maps, review platforms, referral resources). We are not responsible for their privacy practices. Please review their policies.
12) Contact us
If you have questions or requests about this Privacy Policy, contact:
Avian & Exotic Urgent Care
Email: info@exoticurgentcare.com
Phone: 510-455-3960
Mailing address: 14701 Oleander Street; San Leandro, CA 94578
13) Updates to this policy
We may update this Privacy Policy from time to time. Changes are effective when posted. The “Effective Date” above will reflect the latest version.
PRIVACY POLICY
Effective Date: July 5, 2026
Business Name: Avian & Exotic Urgent Care (“Avian & Exotic Urgent Care,” “we,” “us,” “our”)
Website: exoticurgentcare.com
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, or use our services (collectively, the “Services”).
1) Information we collect
A. Information you provide to us
When you use our forms, call/text/email us, or request an appointment, you may provide:
Contact information: name, phone number, email address
Location information: city, general location, or meeting location for mobile services
Pet information: species, age, symptoms/concerns, medical history you choose to share, medications, prior veterinary records (if provided)
Scheduling details: preferred times, availability notes
Payment information (if applicable): if you pay online, payment details are processed by third-party payment providers (we typically receive confirmation and limited transaction details, not full card numbers)
Other communications: messages, photos/videos you send for context
B. Information collected automatically
When you visit our website, we (and service providers) may collect:
Device and browser info: IP address, device type, browser type, operating system
Usage data: pages viewed, time on site, clicks, referring/exit pages
Approximate location: based on IP (not precise GPS)
Cookies and similar technologies: for site functionality, analytics, and (if enabled) advertising
C. Information from third parties
We may receive information from:
Scheduling/CRM tools (e.g., appointment requests and contact history)
Payment processors (confirmation of payment and limited transaction details)
Review platforms (if you leave a public review)
Referring veterinarians/rescues (records or case details with appropriate permissions)
2) How we use your information
We use information to:
Respond to inquiries and provide customer support
Schedule, confirm, and coordinate appointments and mobile service logistics
Provide general triage guidance and communication related to your request (not a diagnosis without an exam)
Send service-related messages (appointment reminders, availability updates, receipts)
Improve our website, services, and user experience
Prevent fraud, spam, or misuse
Comply with legal obligations and enforce our Terms of Service
Marketing (optional): With your consent where required, we may send updates or promotions. You can opt out at any time (see “Your choices” below).
3) How we share your information
We do not sell your personal information to third parties. We do not share, rent, or trade your personal information with third parties for their own marketing purposes. We may share information only in the limited circumstances described below:
A. Service providers
We may share information with trusted vendors that help us operate, such as:
Website hosting and analytics providers
CRM/scheduling software
Email/SMS communication tools (platform providers, phone companies, and other vendors who assist in the delivery of text messages)
Payment processors (if applicable)
These providers are permitted to use information only to perform services for us and are contractually prohibited from using your information for their own purposes.
B. SMS opt-in and consent — special protections
We will not share or sell your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
C. Veterinary coordination (with permission when required)
With your permission (or as otherwise permitted by law), we may share relevant information with:
Your primary veterinarian
Referral hospitals/specialists
Rescues/referring clinics involved in your pet’s care
D. Legal and safety reasons
We may disclose information if we believe it is necessary to:
Comply with law, regulation, subpoena, or court order
Protect the safety, rights, or property of you, others, or Avian & Exotic Urgent Care
Investigate fraud, security, or technical issues
E. Business transfers
If we undergo a business transaction (e.g., sale, merger, reorganization), information may be transferred as part of that process. SMS opt-in data and consent will not be transferred for marketing purposes unrelated to the original campaign.
4) Cookies, Analytics, and Advertising
Cookies: Cookies are small files stored on your device. We use cookies to:
Keep the site working properly
Understand website performance
Remember preferences
You can control cookies through your browser settings. Some features may not work if cookies are disabled.
Analytics: We may use tools like Google Analytics (or similar) to understand traffic and improve the site. These tools may collect device/usage data and use cookies.
Advertising / tracking pixels (if enabled): If we run ads, we may use pixels (e.g. Meta/Facebook, Google) to measure performance. These tools may track visits and actions on our site. Where required, we will present cookie choices/consent. SMS opt-in and consent data is never shared with advertising platforms.
5) Text messages, Phone Calls, and Email
If you provide your phone number or email, you consent to receive messages related to:
Scheduling and appointment coordination
Service updates and follow-ups
Billing/receipts and administrative communication
SMS consent and opt-in information: We will not share or sell your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
SMS: Message/data rates may apply. Message frequency varies. You can opt out of non-essential texts by replying STOP or contacting us. Reply HELP for help. Opting out may limit our ability to coordinate time-sensitive care efficiently.
6) Photos/Videos and Testimonials
If you send photos/videos of your pet:
We use them to understand the concern and communicate with you.
We will not use them for marketing without permission (unless you explicitly authorize it).
If you submit a testimonial/review directly to us, we may request permission before posting it publicly with your name/initials.
7) Data Retention
We keep personal information only as long as reasonably necessary for:
Scheduling and service coordination
Business records, accounting, and legal obligations
Resolving disputes and enforcing agreements
Retention periods vary depending on the type of information and context.
8) Security
We take reasonable measures to protect your information. However, no method of transmission or storage is 100% secure. Please avoid sending highly sensitive information through unsecured channels.
9) Your choices and rights
A. Access, correction, and deletion
You may request access to, correction of, or deletion of personal information we hold about you, subject to legal and operational limits.
B. Marketing opt-out
You can opt out of marketing emails by using the unsubscribe link (if present) or contacting us. You can opt out of non-essential SMS by replying STOP.
C. California privacy rights (CCPA/CPRA notice)
If you are a California resident, you may have rights to:
Know what personal information we collect and how we use it
Request deletion of personal information (with exceptions)
Correct inaccurate personal information
Opt out of “sale” or “sharing” of personal information for cross-context behavioral advertising (if applicable)
Not be discriminated against for exercising your rights
How to exercise rights: Contact us using the information in Section 12. We may verify your request by confirming details we already have on file.
Do Not Sell or Share: We do not sell personal information. If we use advertising pixels that could be considered “sharing” under California law, you may opt out by contacting us. SMS opt-in and consent data is never sold or shared under any circumstances.
10) Children’s Privacy
Our Services are not intended for children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps.
11) Third-party Links
Our website may link to third-party websites (maps, review platforms, referral resources). We are not responsible for their privacy practices. Please review their policies.
12) Contact us
If you have questions or requests about this Privacy Policy, contact:
Avian & Exotic Urgent Care
Email: info@exoticurgentcare.com
Phone: 510-455-3960
Mailing address: 14701 Oleander Street; San Leandro, CA 94578
13) Updates to this policy
We may update this Privacy Policy from time to time. Changes are effective when posted. The “Effective Date” above will reflect the latest version.